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Washing Machine / User’s Manual
5 Troubleshooting
Problem Reason Solution
Program does not start after closing
the door.
Start / Pause / Cancel button was not pressed. Æ*Press the Start / Pause / Cancel button.
Programme cannot be started or
selected.
Washing machine has switched to self protection mode
due to a supply problem (line voltage, water pressure,
etc.).
Æ Press and hold On / Off button for 3 seconds.
(see. "Cancellation of program")
Water in the machine. Some water might have remained in the product due to
the quality control processes in the production.
ÆThis is not a failure; water is not harmful to the
machine.
Machine does not fill with water. Tap is turned off. ÆTurn on the taps.
Water inlet hose is bent. ÆFlatten the hose.
Water inlet filter is clogged. ÆClean the filter.
Loading door may be open. ÆClose the door.
Machine does not drain water. Water drain hose might be clogged or twisted. ÆClean or flatten the hose.
Pump filter is clogged. Æ Clean the pump filter.
Machine vibrates or makes noise. Machine might be standing unbalanced. ÆAdjust the feet to level the machine.
A hard substance might have entered into the pump
filter.
ÆClean the pump filter.
Transportation safety bolts are not removed. ÆRemove the transportation safety bolts.
Laundry quantity in the machine might be too little. ÆAdd more laundry to the machine.
Machine might be overloaded with laundry. Æ Take out some of the laundry from the machine
or distribute the load by hand to balance it
homogenously in the machine.
Machine might be leaning on a rigid item. ÆMake sure that the machine is not leaning on
anything.
There is water leaking from the
bottom of the washing machine.
Water drain hose might be clogged or twisted. ÆClean or flatten the hose.
Pump filter is clogged. ÆClean the pump filter.
Machine stopped shortly after the
programme started.
Machine might have stopped temporarily due to low
voltage.
ÆIt will resume running when the voltage restores to
the normal level.
Machine directly discharges the
water it takes in.
Draining hose might not be at adequate height. ÆConnect the water draining hose as described in
the operation manual.
No water can be seen in the
machine during washing.
The water level is not visible from outside of the
washing machine.
ÆThis is not a failure.
Loading door cannot be opened. Door lock is activated because of the water level in the
machine.
ÆDrain the water by running the Pump or Spin
programme.
Machine is heating up the water or it is at the spinning
cycle.
Æ Wait until the programme completes.
Child lock is engaged. Door lock will be deactivated a
couple of minutes after the programme has come to
an end.
ÆWait for a couple of minutes for deactivation of
the door lock.
Washing takes longer time than
specified in the manual.(*)
Water pressure is low. ÆMachine waits until taking in adequate amount
of water to prevent poor washing quality due to
the decreased amount of water. Therefore, the
washing time extends.
Voltage might be low. ÆWashing time is prolonged to avoid poor washing
results when the supply voltage is low.
Input temperature of water might be low. ÆRequired time to heat up the water extends in cold
seasons. Also, washing time can be lengthened to
avoid poor washing results.
Number of rinses and/or amount of rinse water might
have increased.
ÆMachine increases the amount of rinse water
when good rinsing is needed and adds an extra
rinsing step if necessary.
Excessive foam might have occurred and automatic
foam absorption system might have been activated due
to too much detergent usage.
Æ Use recommended amount of detergent.
51


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