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7 Troubleshooting
Programme cannot be started or selected.
• Washingmachinehasswitchedtoselfprotectionmodeduetoasupplyproblem(linevoltage,
waterpressure,etc.).>>>Press and hold Start / Pause button for 3 seconds to reset the
machine to factory settings. (See "Canceling the programme")
Waterinthemachine.
• Somewatermighthaveremainedintheproductduetothequalitycontrolprocessesinthe
production.>>>This is not a failure; water is not harmful to the machine.
Machinevibratesormakesnoise.
• Machinemightbestandingunbalanced.>>>Adjust the feet to level the machine.
• Ahardsubstancemighthaveenteredintothepumpfilter.>>>Clean the pump filter.
• Transportationsafetyboltsarenotremoved.>>>Remove the transportation safety bolts.
• Laundryquantityinthemachinemightbetoolittle.>>>Add more laundry to the machine.
• Machinemightbeoverloadedwithlaundry.>>>Take out some of the laundry from the machine
or distribute the load by hand to balance it homogenously in the machine.
• Machinemightbeleaningonarigiditem.>>>Make sure that the machine is not leaning on
anything.
Machinestoppedshortlyaftertheprogrammestarted.
• Machinemighthavestoppedtemporarilyduetolowvoltage.>>>It will resume running when the
voltage restores to the normal level.
Programmetimedoesnotcountdown.(Onmodelswithdisplay)
• Timermaystopduringwaterintake.>>>Timer indicator will not countdown until the machine
takes in adequate amount of water. The machine will wait until there is sufficient amount of water
to avoid poor washing results due to lack of water. Timer indicator will resume countdown after
this.
• Timermaystopduringheatingstep.>>>Timer indicator will not countdown until the machine
reaches the selected temperature.
• Timermaystopduringspinningstep.>>>Automatic unbalanced load detection system might
be activated due to the unbalanced distribution of the laundry in the drum.
C
Machinedoesnotswitchtospinningstepwhenthelaundryisnotevenlydistributedinthedrum
to prevent any damage to the machine and to its surrounding environment. Laundry should be
rearranged and re-spun.
Foamisoverflowingfromthedetergentdrawer.
• Toomuchdetergentisused.>>>Mix 1 tablespoonful softener and ½ l water and pour into the
main wash compartment of the detergent drawer.
C
Putdetergentintothemachinesuitablefortheprogrammesandmaximumloadsindicatedin
the“Programmeandconsumptiontable”.Whenyouuseadditionalchemicals(stainremovers,
bleachsandetc),reducetheamountofdetergent.
Laundryremainswetattheendoftheprogramme
• Excessivefoammighthaveoccurredandautomaticfoamabsorptionsystemmighthavebeen
activatedduetotoomuchdetergentusage.>>>Use recommended amount of detergent.
C
Machinedoesnotswitchtospinningstepwhenthelaundryisnotevenlydistributedinthedrum
to prevent any damage to the machine and to its surrounding environment. Laundry should be
rearranged and re-spun.
A
Ifyoucannoteliminatetheproblemalthoughyoufollowtheinstructionsinthissection,consultyour
dealerortheAuthorizedServiceAgent.Nevertrytorepairanonfunctionalproductyourself.
2820522238_EN/180711.1435
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