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When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours
may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst
our Engineers will endeavour to minimize inconvenience and to meet requests for specific timed
appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry
out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this
guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable
cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with your
product.
• That your product has not been installed or operated in accordance with the User Instructions
Booklet.
• That the fault was caused by something other than faulty materials, defective components or
manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice.
The Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the
service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and
subject to the English Courts, save where you live in another part of the United Kingdom, in which
case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the
Irish courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire.
WD18 8QU.
Beko plc is registered in England and Wales with company registration
number 02415578
33


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