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TROUBLESHOOTING GUIDE
Your washing machine is equipped with various automatic safety functions. These enable faults to be
detected in good time and the safety system can react appropriately. These faults are frequently so minor
that they can be removed within a few minutes.
Problem Causes, Solutions, Tips
Appliance does not start,
no indicator lamps are on
Plug is not properly inserted in socket.
Socket or fuse does not function correctly (use a table lamp or similar
appliance to test it).
the “On/Off” button has not been pressed (if available on your model).
Appliance does not start
although “Start/Pause” has
been pressed
Door is not properly closed (see also “Child Safety”).
The “Child lock/Lock buttons” feature has been activated (if available
on your model). To unlock the buttons, push the two buttons marked with the
key symbol simultaneously and hold them at least for 3 seconds. The key
symbol on the display disappears and the programme can be started.
Appliance stops during the
programme, and the “Start/
Pause” light blinks
“Rinse hold” position of the “Variable spin” button is activated, and the “Rinse hold”
symbol lights up in the programme sequence indicator. Press the
“Start/
Pause”
button to start the drain programme.
Programme has been changed - reselect desired programme and press
“Start/Pause”
.
Programme has been interrupted and eventually door has been opened - close
door and restart programme by pressing
“Start/Pause”
.
The appliance’s safety system has been activated (see “Description of red
indications” in your programme chart).
Water tap is not opened or water inlet hose is kinked or blocked (“Water tap
closed” indication lights up).
Detergent dispenser
contains residues from
detergent and/or additives
Separator in main wash chamber is not correctly installed or not adapted to
use of powder and liquid detergent (see “Detergents And Additives”).
Water entering is not enough; the mesh filters of the water supply could be
blocked (see “Care And Maintenance”).
Appliance vibrates during
spin cycle
Transport bolts have not been removed;
before using the washing
machine, it is imperative that the transport bolts are removed.
Appliance is not level / not standing firmly on all four feet (see separate
“Installation Guide”).
Final spin results are poor
The appliance has an imbalance detection and correction system. If individual heavy
items are loaded (e.g. bathrobes), this system may reduce the spin speed automatically
or even interrupt the spin completely in order to protect the washing machine.
Heavy item(s) prevented spinning; add smaller articles of laundry and repeat
spin cycle.
Excessive foam formation prevented spinning; select and start “Rinse & Spin”
programme. Avoid excessive detergent dosing (see “Detergents And Additives”).
“Variable spin” button has been set to a low spin speed.
Detergent residues on
laundry after wash
Whitish residues on dark fabrics are caused by insoluble compounds used in
phosphate-free powder detergents.
- avoid overdosing of detergent
- use liquid detergent
- select “Intensive Rinse” option if possible
- brush out the fabric
Programme time initially
displayed is lengthened /
shortened by a period of time
(only for appliances having a
display which indicates the
remaining programme time)
Normal capacity of the appliance to adapt to factors that can have an effect on
the wash programme time, e.g.: Excess of foam formation, load imbalance due
to heavy items of laundry, prolonged heating time resulting from reduced inlet
water temperature.
Due to such influences, the programme time is recalculated and updated if necessary.
On the display, an animation appears during such update periods.
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