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Troubleshooting Guide / After-Sales Service
Troubleshooting Guide
If a fault occurs, before
contacting our After-Sales
Service, make the following
checks to try and remedy
the problem:
Drying takes too long /
laundry is not dry enough:
Was the correct programme
selected?
Was the inserted laundry too
wet (Washing machine spin
speed less than 800 rpm)?
Is the lint filter dirty (filter
indicator lamp on)?
Is the heat exchanger dirty?
(refer to the Instructions for
use)
Is the ambient temperature
too high?
The dryer does not operate:
(after a power failure and/
or interruption to the mains
supply, always press the
Start button).
Is the plug properly inserted
into the mains electricity
socket?
Is there a power failure?
Has the fuse blown?
Is the door well closed?
Has the programme been
selected?
Has the start delay option
been selected?
Has the
Start/Pause
button
been pressed?
Lint filter indicator lamp
light on:
Is the lint filter clean?
Is the water container empty?
Is the water container
correctly positioned?
Is the heat exchanger clean?
Water droplets underneath
the dryer:
Is the heat exchanger
correctly positioned?
Has any fluff on the heat
exchanger seal been wiped
away?
Has any fluff on the door seal
been wiped away?
Has the water container been
positioned correctly?
Replacing drum light bulb
(if supplied):
If the inside lamp does not
work, the bulb may be faulty.
Unplug the dryer.
Open the door and unsrew the
glass cover inside the drum.
Replace the faulty bulb with
a new one and srew the glass
cover back on.
Replacement bulb: Philips
15W, 230/240V, E14.
After-Sales Service
If, after carrying out the
above checks the
malfunction persists or
appears again, turn the
dryer off and call our
After-Sales Service (refer to
guarantee).
Please specify:
The nature of the fault.
The dryer type and model.
The service code (the number
after the word Service on the
adhesive rating plate) on the
right-hand side when the
door is open.
Your full address and phone
number.
17


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