Manual Avaya 4690 ip conference phone (page 23 of 26) (English)

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Basic Troubleshooting Chart

Issue 2.0 February 2006

Resetting and Power Cycling the IP Conference Telephone

Reset your IP Conference Phone when other troubleshooting suggestions do not

correct the problem or after being advised to do so by your system administrator.

This basic reset procedure can resolve most problems.

1. Press the Mute button

2. Using the dial pad, press the following keys in sequence: 73738#

The display shows the message “Reset values? *=no #=yes”

3. Press * (asterisk) or press # (the pound key):

4. Press # to restart the phone or * to terminate the restart and restore the

phone to its previous state

NOTE:

Restarting the telephone can take a few minutes.

If the reset procedure cannot be performed or does not solve the problem, and

your system administrator approves, the phone can be power cycled.

■ To power cycle the phone, unplug the phone then plug it back in.

The phone reconnects and reinitializes.

NOTE:

It might take a few minutes before the phone can be used again.

If you want to Then

Reset the phone without resetting

any assigned values

Press * (asterisk). The display

prompts “Restart phone? *=no

#=yes”

Reset the phone and any

previously assigned

(programmed) values.

(Use this option only if your phone

has programmed, static values.)

Press # (the pound key). The

display prompts “Are you sure?

*=no #=yes”. If yes the display then

prompts “Restart phone? *=no

#=yes”. The display shows the

message “Resetting values” while

your conference phone resets its

programmed values, such as the IP

address, to its default values, and

reestablishes the connection to the

server.

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Avaya 4690 ip conference phone Manual

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