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Troubleshooting
Problem Solution
Power is not supplied. Charge the product.
Unable to pair. Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
Place the product and the Bluetooth device within 1 m (3.3') of each other.
Set the profiles for the Bluetooth device. For procedures on how to set profiles,
refer to the Bluetooth device’s user manual.
Remove the pairing information for the Bluetooth device then pair the product
with this device again.
Press and hold the volume buttons (+ and -) on the product for about 6 seconds
(p. 6). The product will start “searching for devices”. Pair the Bluetooth device
that you want to connect.
No sound is heard / Sound is
faint.
Turn on the power of the product and the Bluetooth device.
Turn up the volume of the product and the Bluetooth device.
If the Bluetooth device is set to the HFP/HSP connection, switch to the A2DP
connection.
Move away from obstacles between the product and the Bluetooth device, such
as people, metal or walls, and place them closer together.
Switch the sound output of the Bluetooth device to the Bluetooth connection.
Sound is distorted / Noise is
heard / Sound cuts out.
Turn down the volume of the product and the Bluetooth device.
Keep the product away from devices that emit radio waves such as microwaves
and wireless routers.
Keep the product away from TVs, radios, and devices with built-in tuners. These
devices can also be affected by the product.
Turn off the equalizer settings of the Bluetooth device.
Remove obstacles between the product and the Bluetooth device and place
them closer together. For details, refer to "For a more comfortable Bluetooth
communication experience" (p. 3).
Cannot hear the voice of the
caller / Voice of the caller is too
quiet.
Turn on the power of the product and the Bluetooth device.
Turn up the volume of the product and the Bluetooth device.
If the Bluetooth device is set to the A2DP connection, switch to the HFP/HSP
connection.
Switch the sound output of the Bluetooth device to the Bluetooth connection.
The product cannot be charged. Securely connect the included USB charging cable and charge the product.
For details about how to operate your Bluetooth device, refer to the device’s user manual.
If the problem still remains, reset the product. To reset the product, refer to “Reset function” (p. 9) under “Using the product”.
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