Manual ATAG MC311E (page 34 of 66) (English, German, Dutch, French)

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ATAG’s guarantee

scope of the terms of guarantee

◆ ATAG warrants this appliance for the

following guarantee periods:

– 5-year guarantee on parts;

– 1-year service guarantee.

◆ The guarantee on ATAG kitchen appliances

is valid only if the appliance has been

installed for household use and is used only

for the purposes for which it was designed.

◆ The guarantee period is effective from the

date of delivery of the appliance. Evidence of

the date of delivery must be provided upon

request - for example with a delivery slip or

sales receipt.

◆ Parts which malfunction as a result of

material, construction or factory errors will

be replaced free of charge for a period of

five years effective from the date of delivery.

◆ During the first year starting from the date of

delivery, ATAG also provides free service.

This means that, in the event of repairs,

there will be no charges for costs such as

handling charges, travel expenses or labour

costs. In addition, no shipping or handling

costs will be charged for free parts sent to

you during this year.

whom to contact

◆ In countries with an ATAG establishment,

please contact the ATAG Service

Department.

◆ In all other countries, please contact your

supplier or your ATAG importer.

excluded from the guarantee

transport damage:

◆ Check your new appliance before using it.

◆ Contact your supplier if you discover any

damage.

installation errors

◆ Defects or damage resulting from installation

errors (for example, insufficient ventilation or

faulty electrical connections) are exclude

from the guarantee.

◆ Complaints resulting from changes to the

appliance are also excluded from the

guarantee.

improper use and incorrect or

insufficient maintenance

◆ Examples include broken glass or damage to

the enamel finishing caused by bumps or by

dropping objects on or against the appliance.

◆ Insufficient or improper maintenance may

also result in discolouration of surfaces or

rapid ageing of rubber and plastic parts.

These complaints are also excluded from the

guarantee.

wear due to use or ageing

◆ Examples include broken light bulbs,

discolouration of synthetic or enamelled

parts, and scratches.

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ATAG MC311E Manual

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