WARRANTY CLAIMS
10
1.If a fault covered by warranty occurs, the customer must first contact AstralPool at the contact address listed
below, or an Authorised AstralPool Service Agent.
2. Any warranty claim must be accompanied by:
(a) proof of purchase;
(b) full details of the alleged defect; and
(c) appropriate documentation (such as historical and maintenance records).
3. The customer must make the Product available to AstralPool or its Authorised AstralPool Service Agent for
inspection and testing. AstralPool or its Authorised AstralPool Service Agent will attend the premises where the
Product is installed for inspection and testing.
4. If such inspection and testing finds no defect in the Product, the customer must pay AstralPool's usual costs
of service work and testing. If such inspection and testing finds a defect that is not covered by this warranty, the
customer must pay AstralPool's usual costs of service work plus any parts and labour required to repair the
Product, unless recoverable from AstralPool on the failure of any statutory guarantee under the ACL.
5. If your Robot Cleaner needs to be returned to Astralpool the following is required:
6. For Service please return to your nearest AstralPool Trade Centre which can be found at:
http://www.astralpool.com.au/contact
(a) Your Robot Cleaner must be packaged carefully including your name, address and contact
number.
(b) Delivered freight prepaid to your nearest AstralPool Warehouse.
(c) You must also include a copy of your invoice showing date of purchase or date of handover of
your swimming pool.
(d) Description of the fault.
