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  • When I plug an aux cable [to USBC] in to these headphones, the lights go off and no sound comes through. Is there some procedure for making it work through the aux jack? Submitted on 6-11-2023 at 01:47

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  • When I'm listening to a youtube video how do I pause it and restart it without holding down the on off button? Submitted on 2-4-2022 at 07:58

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  • Power is plugged into a USB port. The red indicator light comes on. Pressing and holding the power button does not make any changes. No blinking light. No blue light. Only the red light, and it is on steadily. Submitted on 11-3-2022 at 16:00

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  • When I turn off my Soundcore Life Q20 headphones, then later turn them back on, they echo sound from my Apple M1-based MacBook Air when they re-connect. Apple says it's a problem with the Bluetooth in the headset, not their OS? (I can manually reset the MacBook's Bluetooth, and re-connect to the SoundCore, and it works okay. But, until I reset the Mac's Bluetooth, the echoing from the earphones makes them unusable.)
    Is there a solution from SoundCore? Perhaps updated firmware? Or, am I doing something wrong? Submitted on 30-12-2021 at 02:18

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  • Is there any way to make the headphones tighter they keep slipping off my head Submitted on 2-12-2021 at 10:40

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  • How can I listen thru the headset and another person listen to the Tv speakers? Submitted on 26-11-2021 at 20:09

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  • How do I pair the headphones using the Audio Output connection on the TV. TV does not have bluetooth capability. Submitted on 12-11-2021 at 19:58

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  • How long do you need to charge the headphones on initial setup? Submitted on 3-11-2021 at 03:13

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  • Are there different levels of noise cancellation? In other words can one increase decrease? Submitted on 31-8-2021 at 20:57

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  • When I lay on the earphones, after several minutes the earphones make a vibrating sound that gets louder and louder. When I lift my head off the pillow, the vibrating stops. Anyone have the same problem? Submitted on 30-8-2021 at 11:07

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    • This actually happens to my pair if I just push on the left earphone. It begins immediately and gets faster and harder the harder I push it onto my ear. I'll be attempting to get a new pair to see if it is just this particular set. Answered on 10-11-2021 at 15:43

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    • try turning of the noise canceling that should fix it Answered on 29-1-2022 at 00:13

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  • Puedo conectarme inalámbricamente a cualquier smart TVs? Submitted on 15-4-2021 at 21:34

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  • do these headphones have microphones to speak on cell phone Submitted on 16-2-2021 at 18:17

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    • Yep! And the sound is pretty good. It's perfect for phone calls, WhatsApp or Messenger. Answered on 11-8-2021 at 16:57

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  • Only my left ear piece works on my new q20 headphones Submitted on 31-1-2021 at 18:59

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