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This product is for use within the UK, Ireland & ROI. If used or exported permanently outside of the UK, Ireland or ROI this will
invalidate the 12 months manufacturer warranty. In this event only a limited after sales service can be provided and in some
countries no after sales service can be provided. Please contact our Helpline for more information.
12
PART 4 - FREQUENTLY ASKED QUESTIONS (continued)
Q. I WANT TO TAKE MY MONITOR ON
HOLIDAY ABROAD WITH ME. WILL IT
WORK?
A. Within the EU your monitor should work.
However other countries use different
transmission frequencies and therefore it
may not be possible. (Please contact us
for the latest frequency data).
For short periods of time you can use
mains convertors, however for longer
periods please use the appropriate mains
adaptor which can be supplied by the
local Angelcare dealer (please visit our
website for the International Dealers).
If you only wish to monitor movement,
you can use your sensor pad and nursery
unit on batteries or mains. Note that
batteries will not last for more than a few
days however where a power supply is
not available this is an alternative option.
Q. CAN I USE THE ANGELCARE MOVEMENT
MONITOR IN A TRAVEL COT?
A. Your sensor pad will give you optimal
performance if it is placed on a steady
flat rigid surface. We recommend ¼ inch
ply cut to 10cm bigger than the pad.
However if you are travelling with a travel
cot, that has a soft/hammock base, this
base type is too unstable to support your
sensor pad.
Q. WHEN I RETURNED HOME WITH MY
MONITOR AFTER A TRIP IT LOST
CONNECTION.
A. Sometimes your monitor can lose
connection if it is moved from one
location to another. This can be perfectly
normal and does not mean that your
monitor is faulty. To establish connection
please refer to Part 2 Step 4 Establishing
Connection, in the Manual.
Q. WHAT MATTRESS CAN I USE THE
SENSORPAD WITH?
A. Your SensorPad can be used under a cot
mattress or a cot bed mattress or any
other children’s mattress. The thickness/
depth of the mattress does not always
affect the performance, however if you
have a very thick mattress you may need
to adjust the sensitivity of the SensorPad.
NOTE: You cannot use the SensorPad
with memory foam mattresses which
are denser than normal mattresses, nor
mattresses with a hollow frame.
Q. I CAN HEAR BUZZING AND STRANGE
NOISES THROUGH MY PARENT UNIT
MICROPHONE
A. This is commonly known as Interference.
As modern homes use a variety of
wireless devises which can occasionally
cause interference. This is not harmful
to your monitor but can impair your
reception sound quality. Please visit the
Support Section of our website for more
information on Interference.
Q. IS THE SENSOR PAD SAFE TO USE?
A. The SensorPad and its wire are
completely safe to use. They do not
carry any current nor radiate any form of
energy. The surface area of the sensor
pad merely collects movements and
transmits this data to the nursery unit.
Q. HOW LONG CAN I USE MY SENSOR
PAD FOR?
A. Most parents use the SensorPad until
baby is about 14 to 16 months old. Some
parents like to monitor their baby for
longer. The monitor will work with older
babies but you may experience
false alarms as baby stands in the cot or
moves away from the SensorPad.
Q. MY BABY WAS VERY PREMATURE,
WILL THE MONITOR STILL PICK UP MY
BABY’S MOVEMENTS?
A. Yes your monitor will work even with the
tiniest babies. You many need to adjust
the sensitivity slightly when baby is very
small, or if you have a small baby in a
bigger cot. Please refer to the Adjusting
the Sensitivity Section in the Manual.
Q. MY SENSOR PAD KEEPS ALARMING.
A. The SensorPad is alarming because it
does not detect any movement.
If your baby seems well, there are a few
situations that can cause false alarms:
1. Babies breathing patterns do change as
they grow and develop. When baby is in
a deep sleep the breathing can be very
shallow.
2. Moving baby to a bigger bed can also
cause false alarms since there is a larger
surface area .
3. When babies get to a certain age they do
tend to move around their bed space.
4. Thicker mattresses, sleeping bags,
babygros and full nappies can make it
harder for the sensor pad to pick up
movement.
In these instances you may need to adjust
slightly the Sensitivity Settings on the Nursery
Unit. Please refer to Part 2, Step 7 - Adjusting
the Sensitivity Settings. We have created a
Factsheet to give you more information. This
can be downloaded from our website.
If you are concerned about your baby’s
health in any way, please contact your
Health Professional for further advice.
IMPORTANT WARRANTY INFORMATION IF SOLD/USED OUTSIDE OF THE UK, IRELAND & ROI
12


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