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INSTRUCTIONS FOR CAREGIVER/FAMILY MEMBER
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6.2 Remote control of the M9500 by an external helper
1. There are two different ways to trigger the live support:
Option 1: on the M9500 phone home screen tap "Help".
- or -
Option 2: send a SMS with text 1325 from your smartphone to M9500
2. The M9500 user will need to press on Start and select your contact name.
3. You should receive a SMS with a temporary (link is valid for 20 minutes).
4. Pressing the link will open your browser and connect to M9500.
5. The M9500 user will need to accept your remote control session by
pressing “OK“.
6. You should see his screen on your mobile device and be able to activate it
remotely (remember the long click duration…), paint signs on the screen
for training (tap the pencil icon at the bottom right), open shortcuts and
more.
Pay attention: the mentioned above will be activated only if you were
determined/defined as a family member/ caregiver authorized to preform
those actions.
Make sure the internet is working, if not check Android settings - make sure
"Mobile data" is on. If you are staying abroad, your "Data roaming" needs to
be on as well. Make sure you have APN (Access point names) set correctly
and if needed contact the cellular provider for help. It is advisable to check
which Internet package he/she has with the cellular provider as well.
If you are using WhatsApp, make sure pictures and videos are set to auto-
download on mobile data as well.
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