Manual Ambrogio L35 (page 38 of 38) (English)

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User’s manual

WARRANTY RULES

Zucchetti Centro Sistemi S.p.A (ZCS) ensures application of all the requirements of European Directive 1999/44/CE. In particular,

the warranty covers any material or manufacturing defects for a period of 2 (two) years from the original date of purchase.

ZCS does not warrant uninterrupted or error-free operation of the product, nor shall it be liable for damage caused by the

failure to follow instructions. Furthermore, this warranty does not cover aesthetic damage, such as scratches, nicks and dents;

consumable materials such as batteries, unless the damage was caused by a defect in materials or workmanship; damage

caused by the use of the product with accessories not manufactured or sold by ZCS; damage caused by accidents, abuse,

misuse, oods, re or other natural events or external causes; damage caused by operations performed by service providers not

authorised by ZCS; or damage to a product that has been modied or altered without the written permission of ZCS.

ZCS shall have the exclusive right to repair or replace (with a new or refurbished product) the product or components or to offer,

at its sole discretion, full refund or the purchase price. When a refund is given, the product for which you received the refund must

be returned to ZCS and it becomes the property of ZCS.

During the warranty period, ZCS shall, at its sole discretion, see to repairing or replacing any parts that fail in normal use. The

repair or replacement may include the use of newly manufactured or refurbished used parts as ZCS sees t. ZCS also has

the right to use replacement units, parts or components of similar value and design. The cost of parts or labour for repairs or

replacements will not be charged to the customer, who instead will be charged for the shipping costs. When replacing a product

or part, any replacement element becomes the property of the user and the replaced part becomes the property of ZCS,

depending on the case.

This warranty does not affect the legal rights of customers under applicable state or national laws, except for charges established

by these laws to be borne by the customer to enforce this warranty.

The warranty is limited to the country of purchase and is enforced at the retail outlet where the robot was purchased or at your

nearest service centre. The faulty robot must be returned in person to your vendor or to your nearest service centre. In the case

of delivery by courier, to be paid by the purchaser, the robot must be packed in its original packaging and accompanied by a copy

of the invoice or purchase receipt, including the date of purchase, serial number and description of the problem.

CONDITIONS AND LIMITATIONS

•

For the application methods of this warranty and for any

information, contact your dealer.

•

This warranty is valid only if:

the faulty product is brought back with the original legible

invoice or purchase receipt showing the purchase date

and name of the dealer.

•

This warranty is void if:

the product has not been used according to the

instructions of use and maintenance;

the installation or use did not comply with the instructions

of use;

the serial number has been cancelled or made illegible;

any unauthorised peripheral device has been used or

the product has been modied;

unoriginal spare parts or accessories have been used;

a part or an accessory has been tampered with;

maintenance has been performed by the customer or

by unauthorised third parties;

the robot, power supply unit, charging station or

accessories has faults caused by atmospheric agents

such as lightning, avalanches, landslides, power

surges, storms, oods, natural disasters, etc.

•

Excluded from the warranty and limitations:

the warranty does not cover parts subject to wear

following use, such as brushes, cutting blades,

perimeter wire, pegs, belts, wheels, blades, cables and

connection cords;

external parts and plastic supports that do not present

manufacturing defects. Discoloration of plastic due to

natural reasons or chemicals;

the battery warranty is limited only to manufacturing

defects in the rst six months of life;

the motors have a warranty of 2 years with limit at 3000

working hours.

HOW TO REQUEST WARRANTY SERVICE

To request warranty service and specic instructions on

where and how to return the ZCS product for service, contact

the dealer where you purchased the robot or your nearest

service centre. To enforce the warranty right, the customer

must present an original or a copy of the invoice or purchase

receipt of the product issued by the original dealer. The limited

warranty is only valid and enforceable in the country where

ZCS or its authorised dealers originally sold the product.

ADDITIONAL DEFINITIONS

On-site support

•

The customer is not entitled to on-site support of the

product, not even during the warranty period.

•

Should on-site support be necessary, the call and the

hourly rate applied by the service centre will be charged

to the customer.

Suggestions

•

Keep the original packaging.

•

Keep the invoice or purchase receipt (cause for loss of

warranty).

Please note

•

The customer is obliged to carefully read the instruction

booklet and to follow all the information contained in it.

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Ambrogio L35 Manual

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