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I can't find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/Down
key.
•Check the network strength.
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this
service.
•Make sure this feature does not require an ALCATEL accessory.
When I select a number from my contacts, the number can't be dialled
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability.
I can't access my voicemail
•Make sure your operator’s voicemail number is correctly entered in "Voicemail
number".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network operator to check service availability and check MMS
parameters.
•Verify the server centre number or your MMS profile with your operator.
•The server centre may be swamped, try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK code (Personal Unblocking
Key).
I am unable to connect my phone to my computer
•Install Smart Suite.
•Check that your USB driver is installed properly.
•Open the Notification panel to check if the Smart Suite Agent has been
activated.
•Check that you have marked the checkbox of USB debugging.
•Check that your computer meets the requirements for Smart Suite Installation.
•Make sure that you’re using the right cable from the box.
I am unable to download new files
•Make sure there is sufficient phone memory for your download.
•Select the microSD card as the location to store downloaded files.
•Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to other
users.
•Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
•Make sure you follow the complete charge time (minimum 2.5 hours).
•After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
•Adjust the brightness of screen as appropriate
•Extend the email auto-check interval for as long as possible.
•Update news and weather information on manual demand, or increase their
auto-check interval.
•Exit background-running applications if they are not being used for a long
time.
•Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
51


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  • the code number that came with my new U3 mobile phone won't be accepted. it keeps saying incorrect code. can you please help. ithe code i received is: 633741 Submitted on 6-6-2019 at 05:03

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