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Troubleshooting
22
................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( ) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may affect
its performance.
Use User Data Format to perform phone formatting (to perform
User Data format, hold down # while simultaneously pressing the
power on/off key). ALL User phone data: contacts, messages and files
will be lost permanently.
and carry out the following checks:
My phone cannot switch on
Check the battery contacts, remove and reinstall your battery, then
turn your phone on
Check the battery power level, charge for at least 20 minutes
If it still does not work, please use User Data Format to reset the
phone
(1)
My phone is frozen or has not responded for several minutes
Restart your phone by pressing and holding the key
Remove the battery and re-insert it, then restart the phone
If it still does not work, please use User Data Format to reset the
phone
(1)
My phone turns off by itself
Check that your keypad is locked when you are not using your phone,
and make sure power off key is not mis-contacted due to unlocking
keypad
Check the battery charge level
If it still does not work, please use User Data Format to reset the
phone
(1)
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the
charger from the box
Clean the battery contact if it’s dirty
Make sure your battery is inserted properly before plugging in the
charger
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to
+40°C)
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service" is
displayed
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page 40)
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
Check that the IMEI number (press *#06# ) is the same as the one
printed on your warranty card or box
Make sure that the internet access service of your SIM card is
available
Check your phone's Internet connecting settings
Make sure you are in a place with network coverage
Try connecting at a later time or another location
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 14,15)
Make sure the chip on your SIM card is not damaged or scratched
Make sure the service of your SIM card is available
28


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