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Check your subscription status with your operator (credit, SIM
card valid, etc.).
Make sure you have not barred outgoing calls.
Make sure that your phone is not in flight mode.
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
Check your subscription status with your operator (credit, SIM
card valid, etc.).
Make sure you have not forwarded incoming calls.
Make sure that you have not barred certain calls.
Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
Check that you have subscribed to this service with your operator.
Your caller has concealed his/her name or number.
I cannot find my contacts
Make sure your SIM card is not broken.
Make sure your SIM card is inserted properly.
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume
Up/Down key.
Check the network strength .
Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription
includes this service.
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
Make sure that you have correctly recorded the number in your file.
Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability.
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
Try later if the network is busy.
I am unable to send and receive MMS
Check your phone memory availability as it might be full.
Contact your network operator to check service availability and
check MMS parameters.
Verify the server centre number or your MMS profile with your
operator.
The server centre may be busy, try again later.
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
Install Smart Suite.
Check that your USB driver is installed properly.
Open the Notification panel to check if the Smart Suite Agent
has activated.
Check that your computer meets the requirements for Smart
Suite Installation.
Make sure that you’re using the cable included in the box.
I am unable to download new files
Make sure there is sufficient phone memory for your download.
Select the microSD card as the location to store downloaded files.
Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible
to other users .
Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3
hours).
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
Adjust the brightness of screen as appropriate.
20


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