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Alcatel One Touch Pixi 4 - 8050D Manual

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16.2.2 FOTA Upgrade
Using the FOTA Upgrade tool you can update your phone’s software.
To access System updates, touch Settings\About phone\
System updates. Touch Check for updates, and the phone will
search for the latest software. If you want to update the system, touch
the button Download, after it is done touch Install to complete
the upgrade. Now your phone’s software will be the latest version.
You should turn on data connection before searching for updates.
Settings for auto-check intervals is also available once you restart
the phone.
If you have chosen auto-check, when the system discovers the new
version, dialog will pop up to choose Download or ignore, the
notification also will show in status bar.
17 Troubleshooting
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold
down the Power key and the Volume up key at the same time).
ALL User phone data: contacts, photos, messages, files, and
downloaded applications will be permanently lost. It is strongly
advised to fully back up the phone data and profile via Smart Suite
before doing formatting or upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed, then try to switch
on again.
• If the phone falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the Volume
down key to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
• If neither method is effective, reset the phone using the Power
key and the Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key for
more than 9s.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due to
unlocked screen.
• Check the battery charge level.
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