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Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator.
Your caller has concealed his/her name or number.
I cannot find my contacts
Make sure your SIM card is not broken.
Make sure your SIM card is inserted properly.
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume Up/Down key.
Check the network strength .
Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this service.
Make sure this feature does not require an ALCATEL ONETOUCH accessory.
When I select a number from my contacts, the number cannot
be dialled
Make sure that you have correctly recorded the number in your file.
Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or save the files
in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability.
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in "Voicemail
number".
Try later if the network is busy.
I am unable to send and receive MMS
Check your phone memory availability as it might be full.
Contact your network operator to check service availability and check MMS
parameters.
Verify the server centre number or your MMS profile with your operator.
The server centre may be busy, try again later.
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal Unblocking
Key).
I am unable to connect my phone to my computer
Install Smart Suite.
Check that your USB driver is installed properly.
Open the Notification panel to check if the Smart Suite Agent has activated.
Check that your computer meets the requirements for Smart Suite Installation.
Make sure that you’re using the cable included in the box.
I am unable to download new files
Make sure there is sufficient phone memory for your download.
Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to other users .
Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours).
After a partial charge, the battery level indicator may not be exact. Wait for at least
20 minutes after removing the charger to obtain an exact indication.
Adjust the brightness of screen as appropriate.
Extend the email auto-check interval for as long as possible.
Update news and weather information on manual demand, or increase their auto-
check interval.
Exit background-running applications if they are not being used.
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game
playing, internet surfing, or running other complex applications�
This heating is a normal consequence of the CPU handling excessive data. Ending
above actions will make your phone return to normal temperatures.
65


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