Manual Alcatel One Touch Fire C - 4019 (page 19 of 22) (English)

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this limited warranty due to time or condition, you may utilize our out

of warranty repair options.

How to obtain Hardware Service within the terms of this warranty:

Create a user prole (alcatel.netw.com) and then create an RMA for

the defective device. Ship the device with a copy of the original proof

of purchase (e.g. original copy of the dated bill of sale, invoice) with

the owner’s return address (No PO Boxes accepted), wireless carrier’s

name, alternate daytime phone number, and email address with a

complete problem description. Only ship the device. Do not ship the

SIM card, memory cards, or any other accessories such as the power

adapter. You must properly package and ship the wireless device to the

repair center. TCT Mobile (US), Inc. is not responsible for devices that

do not arrive at the service center or are damaged in transit. Insurance

is recommended with proof of delivery. Upon receipt, the service center

will verify the warranty conditions, repair, and return your device to

the address provided in the RMA. Check the warranty repair status by

going online with the RMA number on web portal.

Troubleshooting

Before contacting the service center, you are advised to follow the

instructions below:

•You are advised to fully charge ( ) the battery for optimal

operation.

• Avoid storing large amounts of data in your phone as this may affect

its performance.

•Use Factory data reset and the upgrade tool to perform phone

formatting or software upgrading (to reset factory data, hold down the

Power key and the Volume up key at the same time).

and carry out the following checks:

My phone is frozen or cannot be powered on

•Check the battery power level, charge for at least 20 minutes.

•If it still does not work, please reset the phone using the Power key

and the Volume up key.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone,

and make sure the Power key is not accidentally contacted while the

screen is unlocked.

•Check the battery charge level.

My phone cannot charge properly

•Make sure that your battery is not completely discharged; if the

battery power is empty for a long period of time, it may take around

20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions(0°C (32°F)

to +40°C (104°F)).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or "No service" is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually

•Try connecting at a later time if the network is overloaded.

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Alcatel One Touch Fire C - 4019 Manual

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