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Unable to receive incoming calls
Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid, etc.)
Make sure you have not forwarded incoming calls (see page 31)
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the key
Check the radio reception icon level
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialed
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
Make sure that your SIM card directory is not full; delete some files or save the files
in the product directory (i.e. your professional or personal directories)
Check the Call barring” option for Incoming calls” to be sure that the
Except SIM directory” feature is not activated
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
86
My mobile phone has a low level of autonomy
Make sure your phone has a complete charge (minimum 3 hours charging time)
After a partial charge, the battery level indicator may not be exact. Wait for at least
20 minutes after removing the charger to obtain an exact indication
My mobile phone will not charge properly
Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
Make sure charging is carried out under normal conditions (0°C +40°C)
Make sure your battery is inserted. It must be inserted bef
ore plugging in the
charger
Make sure you are using an Alcatel battery and charger
When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page 51)
Try connecting at a later time if the network is overloaded
SIM card error
Make sure the SIM card has been correctly inserted (see page 18)
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
Make sure you have dialed a valid number and press the key
For international calls, check the country and area codes
Make sure your mobile phone is connected to a network, and that the network is
not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, etc.)
Make sure you have not barred outgoing calls (see page 31)
85
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44


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