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When I select a number from my directory, the number is not dialled
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your
professional or personal directories)
Check the “Call barring” option for “Incoming calls” to be sure that the “Except SIM Dir.” feature is not activated
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in “My Numbers
Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
Check your phone memory available as it might be full
Contact your network operator to check service availability and check MMS parameters (see page 44)
Verify the server centre number or your MMS profile with your operator
The server centre may be saturated; try again later
The icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
The << - >> icon is displayed
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to connect my telephone to my computer
Install first of all Alcatel’s PC suite
Use “Install the connection” and perform the installation
If you use the infrared port, check that it is correctly activated (see page 65)
If you use infrared often, we advise you to set a quick access to it from the keypad (see page 55)
Check that your computer meets the requirements for Alcatel’s PC Suite installation
106
My mobile phone will not connect to a network
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page 59)
Try connecting at a later time if the network is overloaded
SIM card error
Make sure the SIM card has been correctly inserted (see page 15)
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
Make sure you have dialled a valid number and press the key
For international calls, check the country and area codes
Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, etc.)
Make sure you have not barred outgoing calls (see page 27)
Unable to receive incoming calls
Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid, etc.)
Make sure you have not forwarded incoming calls (see page 27)
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the key
Check the radio reception icon level
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this service
Make sure this feature does not require an Alcatel accessory
105
E5V2_UM_GB_29-07-05 9/08/05 11:19 Page 105
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