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Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not forwarded incoming calls
Make sure that you have not barred certain calls
Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her name or number
I cannot find my contacts
Make sure your SIM card is not broken
Make sure your SIM card is inserted properly
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume key
Check the network strength
Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number cannot be
dialed
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in “ My
numbers
Try later if the network is busy
I am unable to send and receive MMS
Check your phone memory availability as it might be full
Contact your network operator to check service availability and check MMS
parameters (see Page 48)
Verify the server centre number or your MMS profile with your operator
The server centre may be swamped, try again later
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my phone to my computer
Install Alcatel Android Manager first of all
Check that your USB driver is installed properly
Open the Notification panel to check if the Android Manager Agent has
activated
Check that you have ticked the checkbox of USB debugging in Settings\
Applications\Development\USB debugging
Check that your computer meets the requirements for Alcatel Android
Manager Installation
Make sure that you’re using the right cable from the box.
I am unable to download new files
Make sure there is sufficient phone memory for your download
Select the microSD card as the location to store downloaded files
Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to other
users (see Page 78)
Make sure that the two phones are within Bluetooth’s detection range
75


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