515881
79
Zoom out
Zoom in
Previous page
1/81
Next page
155 156
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not forwarded incoming calls
Make sure that you have not barred certain calls
Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her name or number
I cannot find my contacts
Make sure your SIM card is not broken
Make sure your SIM card is inserted properly
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume key
Check the network strength
Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number cannot be
dialed
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voice mail
Contact your network operator to check service availability
I cannot access my voice mail
Make sure your operator’s voice mail number is correctly entered in My
numbers
Try later if the network is busy
I am unable to send and receive MMS
Check your phone memory availability as it might be full
Contact your network operator to check service availability and check MMS
parameters (see Page 51)
Verify the server centre number or your MMS profile with your operator
The server centre may be swamped, try again later
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my phone to my computer
Install Alcatel Android Manager first of all
Check that your USB driver is installed properly
Open the Notification panel to check if the Android Manager Agent has
activated
Check that you have ticked the checkbox of USB debugging in Settings\
Applications\Development\USB debugging
Check that your computer meets the requirements for Alcatel Android
Manager Installation
Make sure that you’re using the right cable from the box.
I am unable to download new files
Make sure there is sufficient phone memory for your download
Select the microSD card as the location to store downloaded files
Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to other
users (see Page 81)
Make sure that the two phones are within Bluetooth’s detection range
79


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Alcatel One Touch 985 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Alcatel One Touch 985 in the language / languages: English as an attachment in your email.

The manual is 9,28 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Alcatel One Touch 985

Alcatel One Touch 985 Quick start guide - German - 21 pages

Alcatel One Touch 985 Quick start guide - Dutch - 21 pages

Alcatel One Touch 985 User Manual - French - 81 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info