Manual Alcatel One Touch 802 (page 43 of 44) (English)

516823

Zoom out

Zoom in

1/44

83 84

My mobile phone will not charge properly

• Make sure that your battery is not completely discharged; the battery charge

indicator can take several minutes and may be accompanied by a quiet whistling

sound

• Make sure charging is carried out under normal conditions (0°C - +40°C)

• Make sure your battery is inserted. It must be inserted before plugging in the

charger

• Make sure you are using an Alcatel battery and charger

• When abroad, check that the electrical current is compatible

My mobile phone will not connect to a network

• Try connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Try selecting the available network(s) manually (see page 74)

• Try connecting at a later time if the network is overloaded

SIM card error

• Make sure the SIM card has been correctly inserted (see page 14)

• Verify with your operator that your SIM card is 3V compatible; the old 5V SIM

cards cannot be used

• Make sure the chip on your SIM card is not damaged or scratched

Unable to make outgoing calls

• Make sure you have dialled a valid number and press the

key

• For international calls, check the country and area codes

• Make sure your mobile phone is connected to a network, and that the network is

not overloaded or unavailable

• Check your subscription status with your operator (credit, SIM card valid, etc.)

• Make sure you have not barred outgoing calls (see page 41)

Unable to receive incoming calls

• Make sure your mobile phone is switched on and connected to a network (check

for overloaded or unavailable network)

• Check your subscription status with your operator (credit, SIM card valid, etc.)

• Make sure you have not forwarded incoming calls (see page 41)

• Make sure that you have not barred certain calls

The caller’s name does not appear when a call is received

• Check that you have subscribed to this service with your operator

• Your caller has concealed his/her number

The sound quality of the calls is not optimal

• You can adjust the volume during a call by means of the

optical finger navigation

key

• Check the radio reception icon level

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service

• Make sure this feature does not require an Alcatel accessory

When I select a number from my directory, the number is not dialled

• Make sure that you have correctly recorded the number in your file

• Make sure that you have selected the country prefix when calling a foreign

country

I am unable to add a contact in my directory

• Make sure that your SIM card directory is not full; delete some files or save the

files in the product directory (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in “My

numbers”

• Try later if the network is busy

I am unable to send and receive MMS

• Check your phone memory available as it might be full

• Contact your network operator to check service availability and check MMS

parameters (see page 31)

• Verify the server centre number or your MMS profile with your operator

• The server centre may be swamped; try again later

The

icon is displayed on my standby screen

• You have saved too many short messages on your SIM card; delete some of them

or archive them in the product memory

IP2882_802_UM_YIPPEE_Eng_GB_14_100712.indd 83-84IP2882_802_UM_YIPPEE_Eng_GB_14_100712.indd 83-84 2010-7-12 11:18:062010-7-12 11:18:06

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of Alcatel One Touch 802 in the language / languages: English as an attachment in your email.

The manual is 5,48 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

Alcatel One Touch 802 Manual

Product: