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The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
The sound quality of the calls is not optimal
You can adjust the volume during a call by pressing the
key
Check the radio reception icon level
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialed
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to create a file in my directory
Make sure that your SIM card directory is not full; delete some files or save the
files in the phone’s directory (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in My
numbers
Try later if the network is busy
I am unable to send and receive messages MMS, Vox MMS
Check your phone’s memory available as it might be full
Contact your network operator to check service availability and check MMS
parameters (see page 32)
Verify the server center number or your MMS profile with your operator
The server center may be busy; try again later
The
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of them
or archive them in the phone’s memory.
“No service” is displayed
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
Contact your network operator to obtain the PUK code (Personal Unblocking
Key)
I am unable to connect my telephone to my computer
Be sure you have properly installed Alcatel’s PC Suite (CD included)
Use “Install the connection” and perform the installation
Check that your computer meets the requirements for Alcatel’s PC Suite
installation
I am unable to download new files
Check for free space
Delete some files
Select the MicroSD Card to store the files you downloaded
Check your subscription status with your operator
The phone can’t be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your cellphone is visible to other users
(see page 63)
My cellphone is dead, can’t power on
Make sure your battery is not completely drained or damaged.
Remove your battery, remove your SIM card then power it on again.
Hold down # + power on/off key at same time to reset it.
ALL User phone data: contacts, photos, messages and files, downloaded
applications like Java games will be lost permanently.
How to make your battery last longer
Be sure to fully charge your battery for a minimum of 3 hours.
After a partial charge, the battery level indicator may not be exact. Wait at least 20
minutes after removing the charger to obtain an exact indication
Switch on the backlight upon request.
Extend email auto-check interval as long as possible.
Update news, weather info. upon demand manually or set its auto-check interval
longer.
Exit Java background-running applications if they are not being used for a long
time.
Deactivate Bluethooth when not in use.
IP2608_800A_UM_ENG_USA_01_10051083-84 83-84IP2608_800A_UM_ENG_USA_01_10051083-84 83-84 2010-5-10 13:56:332010-5-10 13:56:33
43


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