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Launch touch screen calibration by pressing and holding the volume up/
down key, or alternatively, touch Settings\Phone settings\Touch
settings\LCD touch calibration.
Unable to make outgoing calls
Make sure you have dialed a valid number and press the
key
For international calls, check the country and area codes
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not barred outgoing calls (see page 43)
Make sure that your phone is not in flight mode
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not forwarded incoming calls (see page 42)
Make sure that you have not barred certain calls
Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her name or number
I cannot find my contacts
Make sure your SIM card is not broken
Make sure your SIM card is inserted properly
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the
key
Check the network strength
Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number cannot be
dialed
Make sure that you have correctly recorded the number in your file
Make sure that you have inputted the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in
"Messaging\Voicemail"
Try later if the network is busy
I am unable to send and receive MMS
Check your phone memory availability as it might be full
Contact your network operator to check service availability and check MMS
parameters (see page 33)
Verify the server centre number or your MMS profile with your operator
The server centre may be swamped, try again later
The flickering
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of
them or archive them in the phone memory
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
50


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