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My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’ s voicemail number is correctly entered in
"My numbers"
Try later if the network is busy
The icon is displayed on my standby screen
Youhave saved toomany short messages on yourSIM card; delete some
of them or archive them in the product memory
" No service" is displayed
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
My mobile phone is frozen, can’t power on
Make sure your battery is not completely used up or damaged
Remove your battery, remove your SIM card then reinstall them to
power on again, if still does not work
Hold down # key and press Power on/off key for a while to reset the
phone
All user phone data: contacts, messages and files will be lost
permanently.
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours)
After a partial charge, the battery level indicator may not be exact. Wait
for at least 20 minutes after removing the charger to obtain an exact
indication
Switch on the backlight upon request
54
Check your subscription status with your operator (credit, SIM card
valid, etc.)
Make sure you have not barred outgoing calls
Unable to receive incoming calls
Make sure your mobile phone is switched on and connected to a
network (check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card
valid, etc.)
Make sure you have not forwarded incoming calls
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the key
Check the network strength
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes
this service
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not
dialled
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a
foreign country
I am unable to create a file in my directory
Make sure that your SIM card directory is not full; delete some files or
save the files in the product directory (i.e. your professional or personal
directories)
53
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Others manual(s) of Alcatel One Touch 213

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