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Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not forwarded incoming calls (see page 32)
Make sure that you have not barred certain calls
Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her name or number
I cannot find my contacts
Make sure your SIM card is not broken
Make sure your SIM card is inserted properly
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the key
Check the network strength
Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an ALCATEL ONE TOUCH
accessory
When I select a number from my contacts, the number cannot be
dialed
Make sure that you have correctly recorded the number in your file
Make sure that you have inputted the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files from
your SIM card or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in
"Messages\Voicemail"
Try later if the network is busy
The flickering
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of
them or archive them in the phone memory
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my phone to my computer
Make sure that you’re using the right cable
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours)
After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication
Switch on the backlight upon request
(1)
User Data Format ALL user phone data: Contacts, messages and
files will be lost permanently. Please store phone data in SIM card before
you want to format
27


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Others manual(s) of Alcatel One Touch 1010

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Alcatel One Touch 1010 User Manual - French - 28 pages


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