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•If your phone has a removable battery, remove the battery and
reinsert it, then restart the phone.
•If it still doesn't work, reset the phone.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone,
and make sure that the Power key is not accidentally pressed while
the screen is unlocked.
•Check the battery charge level.
•If it still doesn't work, reset the phone.
My phone can't charge properly
•Make sure that you are using the Alcatel charger that comes with
the phone.
•If your phone has a removable battery, make sure that your battery
is inserted properly and clean the battery contact if it’s dirty. It must
be inserted before plugging in the charger.
•Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charging indicator on the screen.
•Make sure that charging is carried out under normal conditions (0°C
to 40°C).
•When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•Try connecting to the network by moving to another physical
location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
•Make sure that the internet access service of your SIM card is available.
•Check your phone's internet connection settings.
•Make sure that you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure that the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
•Make sure that the chip on your SIM card is not damaged.
•Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
•Make sure that you have dialled a valid number and have touched
Call.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure that you have not barred outgoing calls.
•Make sure that your phone is not in aeroplane mode.
My phone can't receive incoming calls
•Make sure that your phone is switched on and connected to a
network (check for overloaded or unavailable network).
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure that you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in aeroplane mode.
The caller’s name/number doesn't appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller may have concealed his name or number.
I can't find my contacts
•Make sure that your SIM card is not broken.
•Make sure that your SIM card is inserted properly.
