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Servicio posventa
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Servicio posventa
El capítulo "Qué hacer cuando...“ incluye algunos fallos que puede re-
mediar usted mismo. Consúltelo primero en caso de avería. Si no da con
los indicios que busca, diríjase a su servicio posventa. (Las direcciones y
teléfonos figuran en el apartado "Puntos de servicio posventa“.)
No deje de prepararse bien para la consulta telefónica. Así facilitará el
diagnóstico y la decisión sobre la necesidad de brindar servicio a domi-
cilio.
Tome nota del número PNC y del
número S. Los hallará en la placa de
características dispuesta en la cara
interior de la puerta de la lavadora.
Anote además con la mayor exactitud posible:
¿Cómo se manifiesta el fallo?
¿En qué circunstancias se presenta el fallo?
¿Visualiza un mensaje de fallo el indicador múltiple?
¿En qué casos le toca cubrir los costes incluso durante el período
de garantía?
cuando usted mismo hubiera podido remediar el fallo con el auxilio
de la tabla de averías (vea el apartado "Qué hacer cuando...“),
cuando el técnico del servicio posventa se ve obligado a hacer varios
viajes, p.ej. para traer piezas de repuesto al no haber recibido toda la
información necesaria antes de venir. Usted puede evitar esos viajes
innecesarios si prepara debidamente su llamada telefónica de la ma-
nera arriba descrita.
PNC ...............................................
N° Serie ...............................................
63


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