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SERVICE
In het hoofdstuk "Problemen ? Oplossingen!" worden enkele storin-
gen besproken die u zelf kan verhelpen. Raadpleeg in geval van defect
eerst dat hoofdstuk. Wanneer u daar geen hulp vindt, gelieve u dan tot
uw klantendienst te wenden. (Adressen en telefoonnummers vindt u in
het hoofdstuk Adressen klantendienst.)
Bereid uw gesprek in elk geval goed voor. Zo vergemakkelijkt u de dia-
gnose en de beslissing of de klantendienst moet langskomen. Aan de
hand van onze controlelijst kan u belangrijke informatie verzamelen
vooraleer te telefoneren.
Noteer het PNC-nummer en het S-
nummer. U vindt beide op het type-
plaatje aan de binnenzijde van de
deur van uw wasautomaat.
Ga zo precies mogelijk na:
Hoe komt de storing tot uiting?
Onder welke omstandigheden doet de storing zich voor?
Wanneer moet u ook tijdens de garantieperiode kosten maken?
wanneer u de storing zelf heeft kunnen verhelpen met behulp van de
storingtabel (zie hoofdstuk Wat doen wanneer ...)
wanneer de technieker van de klantendienst weg en weer moet rijden
omdat hij vóór zijn bezoek niet over alle belangrijke informatie
beschikte en nu b.v. wisselstukken moet halen. Dit weg en weer rijden
kan u vermijden door uw telefoongesprek op de hierboven beschre-
ven wijze goed voor te bereiden.
PNC
......................................................
S-No.
......................................................
51


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