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Fault rectification
73
Fault rectification
Before contacting the Service department, read the following information to determine the possible cause of any fault.
Fault Cause Solution
No power Power cable not connected Connect the power cable properly to the
socket
Power switch at OFF Set power switch to ON
No power supplied from socket If necessary, use another device at the
socket
No picture The screen is not set to receive Set correct video input mode, until an image
is received from the recorder
Video cable is not connected properly
Connect the video cable properly
The connected monitor is switched off Switch on monitor
No sound
Audio cable is not connected properly
Connect the audio cable properly
Devices connected via audio cable are not
switched on
Check the power supply and power switch of
the connected audio device
Audio connecting cable is damaged
Replace cable
Hard disk drive not functioning Connection cable is not connected properly Connect the cable properly
Hard disk drive faulty or incompatible with the
system
Replace the hard disk drive with a
recommended hard disk drive
USB connection not functioning
Device is not supported Connect correct USB medium, USB 2.0
USB Hub was used Connect USB medium directly
Network access not possible Network cable connection loose Insert network cable.
Network settings (DCHP, IP address etc.)
incorrect
Check and if necessary correct network
configuration, see page 27.
Recording is not possible No HDD, or HDD not initialised Install and initialise hard disk drive
Sudden switch-off The internal temperature of the device is too
high
Clean the device and/or remove any objects
impeding the ventilation
Disposal
Notes on EC directives for waste electrical
and electronic equipment
For the protection of the environment, at the end of its
useful lifespan, the device may not be disposed of in
household waste. Disposal can be carried out at suitable
national collection points. Obey local regulations when
disposing of material.
Dispose of the device in accordance with EU
Directive 2011/65/EU -
WEEE (Waste Electrical
and Electronic Equipment). If you have any
questions, please contact the municipal
authority responsible for disposal. Information
on collection points
for waste equipment can be
obtained from the local or district authorities,
local waste disposal companies or the dealer.
Notes on RoHS EU Directive
The device complies with the RoHS directive.
Compliance with the RoHS directive means that the
product or component contains none of the following
substances in higher concentrations than the highest
concentrations in homogeneous materials, unless the
substance is part of an application that is excluded from
the RoHS Directive:
a) 0.1 % lead (by weight)
b) Mercury
c) Hexavalent chromium
d) Polybrominated biphenyl (PBB) and polybrominated
diphenyl ether
e) 0.01 % cadmium (by weight).
73


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