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12 Troubleshooting
Problem description
Solution
No or low volume, even if volume level 4 is
chosen.
Press and hold Volume up button (14). See
chapter 2.2.
The device has suddenly stopped or will
not start.
Check that the power supply is correctly
inserted into both the mains and
MEMOplanner.
The MEMOplanner program has locked up
or will not close.
Reboot the machine using “Reboot” on the
Start Menu. If this does not work try the
On/Off button. Slide it towards the Power
symbol and hold it there until the machine
turns off.
Turn it on again by sliding the On/Off
button towards the Power symbol and hold
it there until the blue hard disk diode lights
up.
MEMOplanner should now start
automatically.
MEMOplanner will not send an SMS.
- Has a mobile telephone number
been entered? See chapter 3.6.1.2
in Calendar Function User Guide.
- Is there mobile phone coverage
where the MEMOplanner is? Check
the signal using a regular mobile
telephone.
- Is the GSM card correctly installed?
See chapter 10.
None of the above helps.
Contact Abilia, at telephone
(+47) 37 14 94 50.
13 Cleaning
Clean the MEMOplanner Screen using the provided screen cleaner and cleaning cloth.
Other parts of MEMOplanner may be cleaned with a cloth lightly moistened with soapy
water, but it must never be immersed in water. Disconnect the power supply while
cleaning.
33


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