Answer:
Most likely, the player’s file allocation table (FAT) has been corrupted. This might be due to the
player shutting down (due to low battery power) while reading or writing to your computer by
the USB connection. Windows and Macintosh often write extra files to the hard disk such as
finder.def or System volume info. These are normal and will not do any harm to the player.
Question 3
I used my player to transfer files back and forth between different computers. Will
defragmenting the player hard disk do any harm to it?
Answer:
Defragmenting the player hard disk may be useful after having transferred many files to and
from the player. It is never harmful to use the defragment on the player. Make sure no other
programs are running while using the Windows® defragment utility. Make sure you have
connected the player with the external power adapter during this procedure.
Question 4
My files have disappeared from the player.
Answer:
Make sure that you browse your files via the correct browser mode which means correct
filtered views such as Photos, Music, or Movies.
Question 5
During power on, why does the TV will have a short flashing, blue screen or
screensaver?
Answer:
This is normal, when the system initializes, it will setup the corresponding parameters so it can
output the correct video signal to the TV, during the initializing time, the TV will receive
incorrect signals or the signals will not be stable and will cause the TV screen to flash, some
TV’s will treat this as no signal, and will display a blue screen or screensaver.
Question 6
Why is my internal HDD not detected?
Answer:
Make sure the firmware is installed correctly, and no system partitions on the HDD were
deleted. If hard disc failure occurs, please backup your data and reinstall the firmware.
Question 7
Why does the transfer rate of my internal HDD cannot reach up to 3Gbps or higher when
connected to my PC?
